Warranty
LIVTAB products are backed by limited warranty coverage designed to give you confidence in your purchase. Eligible LIVTAB standing desks include component-specific warranty coverage of up to 10 years. LIVTAB smart coffee tables include 5-year limited warranty coverage on eligible core components and 2-year limited warranty coverage on eligible electronic components.
LIVTAB Limited Warranty
This limited warranty applies to eligible physical products purchased directly from LIVTAB and is provided to the original purchaser only. The warranty is not transferable.
LIVTAB warrants that covered products and components will be free from eligible defects in materials and workmanship during the applicable warranty period when used normally and in accordance with the product's operating, assembly, safety, and maintenance instructions.
Your LIVTAB order confirmation, receipt, or other valid proof of purchase may be required before warranty service can be provided.
Standing Desk Warranty
LIVTAB standing desks include component-specific limited warranty coverage. The applicable warranty period depends on the component.
| Component | Warranty Period |
|---|---|
| Core Steel Frame | 10 Years |
| Motors & Height-Adjustment System | 5 Years |
| Electronic Components | 2 Years |
| Desktop & Accessories | 5 Years |
These warranty periods cover eligible defects in materials and workmanship under normal use and apply to eligible LIVTAB CyberOne and CreatorOne standing desks unless a different warranty period is specifically stated on the relevant product page.
Smart Coffee Table Warranty
LIVTAB smart coffee tables include extended limited warranty coverage for eligible core components and electronic components against eligible defects in materials and workmanship under normal use.
Core component coverage applies to eligible original components designated by LIVTAB as essential to the primary operating and refrigeration functions of the applicable smart coffee table model. Electronic components are covered separately under the 2-year electronic component warranty.
When Does Warranty Coverage Begin?
The applicable warranty period begins on the original purchase date shown on your LIVTAB order confirmation, receipt, or other valid proof of purchase.
What If My Product Arrives Damaged?
Damage that is already present when your LIVTAB product is delivered is treated as a shipping or delivery issue and is not considered normal wear and tear or customer-caused damage.
Please provide your order number and clear photos of the product damage. If available, also include photos of the outer packaging and shipping label. Our team will review the issue and provide an appropriate solution.
Depending on the situation, LIVTAB may provide replacement parts, replacement components, a replacement product, return arrangements, or another appropriate solution.
What Does the LIVTAB Warranty Cover?
The LIVTAB limited warranty covers eligible defects in materials and workmanship that occur during normal use within the applicable warranty period.
If a covered issue is confirmed, LIVTAB will work with you to determine an appropriate solution. Depending on the product, component, and nature of the issue, warranty service may include:
- Troubleshooting assistance.
- Replacement parts or components.
- Repair instructions or technical guidance.
- Repair service where available and appropriate.
- Product replacement where appropriate.
- Another reasonable warranty solution based on the nature of the issue.
What Is Not Covered?
The LIVTAB limited warranty does not cover damage or problems resulting from:
- Normal wear and tear, including minor cosmetic wear that develops after delivery and does not affect normal product operation.
- Misuse, abuse, neglect, or operation outside the product's intended specifications, load limits, or operating conditions.
- Improper assembly, installation, maintenance, disassembly, or relocation.
- Unauthorized modifications, repairs, or incompatible third-party parts and accessories.
- Accidents, improper power supply, liquid damage, fire, flooding, severe weather, or other external causes occurring after delivery.
- Damage occurring during customer-arranged transportation, moving, or relocation.
How to Make a Warranty Claim
If your LIVTAB product develops a problem during the applicable warranty period, review the troubleshooting information in the product manual first when available.
If the issue cannot be resolved, contact LIVTAB Support and provide the information needed to evaluate your warranty claim.
Provide your order number or proof of purchase, product model, and a clear description of the problem.
Photos, video, product information, or troubleshooting results may be requested to help our team diagnose the issue.
If the issue is covered, LIVTAB will determine an appropriate solution based on the product, affected component, and nature of the issue.
To help us review your claim efficiently, please be prepared to provide your order number or proof of purchase, product model, a description of the issue, clear photos or video, your current shipping address, and the email address associated with the order.
Warranty Claim Review
LIVTAB will generally review the information submitted with a warranty claim within 3 business days and provide the appropriate next steps.
Some technical issues may require additional troubleshooting, photos, video, testing, or product information before warranty eligibility can be confirmed.
Depending on the issue, LIVTAB may ship replacement parts directly to you rather than requiring the entire product to be returned. Some replacement components may require installation using instructions, manuals, video guidance, or technical support provided by LIVTAB.
Frequently Asked Questions
Find quick answers to common questions about LIVTAB warranty claims, smart coffee table coverage, shipping damage, replacement parts, accidental damage, packaging, and warranty eligibility.
What warranty coverage do LIVTAB smart coffee tables include?
Eligible LIVTAB smart coffee tables include 5-year limited warranty coverage on eligible core components and 2-year limited warranty coverage on eligible electronic components, subject to the terms and exclusions of this policy.
Is shipping damage covered by LIVTAB?
If your product is damaged when it arrives, contact LIVTAB Support as soon as possible with your order number and clear photos of the damage. Shipping or delivery damage is reviewed separately and is not treated as normal wear and tear or customer-caused damage.
How do I make a LIVTAB warranty claim?
Contact LIVTAB Support with your order number or proof of purchase, product model, a description of the problem, and clear photos or video showing the issue. Additional troubleshooting information may be requested when needed.
Does the LIVTAB warranty cover accidental damage?
The limited warranty does not cover accidental damage, misuse, improper handling, unauthorized modification, incompatible third-party products, or other external causes that occur after delivery.
Will LIVTAB send replacement parts under warranty?
Depending on the issue, LIVTAB may provide replacement parts or components directly to the customer instead of requiring the entire product to be returned.
Do I need the original packaging for warranty service?
Original packaging is not required simply to submit a warranty claim. We recommend keeping it whenever possible, especially for large products that may need to be transported as part of warranty service.
Is the LIVTAB warranty transferable?
No. The LIVTAB limited warranty is provided to the original purchaser and is not transferable.
Contact LIVTAB Support
To submit a warranty claim, report shipping damage, or get help with a LIVTAB product, contact our customer service team.
support@livtab.comPlease include your order number or proof of purchase, product model, a description of the issue, and clear photos or video when applicable.
Please allow up to 3 business days for our team to review the information provided and determine the appropriate next steps.